Building, managing, and growing IVR infrastructure can complex and expensive. Upfront requirements regularly exceed €2,000 in costs per line. IT staff may spend hours and hours on installation, configuration, integration and maintainence. These challenges do not end. Requirements for additional capacity, reliability, and redundancy scale continuously as IVR applications grow.

Use DaoTec’s IVR hosting services to overcome these challenges quickly and with significantly reduced upfront and ongoing costs.

 

Standard products include:

Simplevoice:

playing recorded files on a phone number - fully configurable via web interface; special features are possible - fully configurable via a comfortable web interface.

Callcenter:

A full callcenter including waiting queues and other interesting features - fully configurable via a comfortable web interface.

 

Voicemenue:

Playing recorded files, different menus und actions possible; record voice message and send message for email address - fully configurable via a comfortable web interface.

Hotbutton:

Playing recorded file, caller can beput through into a live conversation or could be held in a queue- fully configurable via a comfortable web interface.

Voicedate:

Caller can create their own mail boxes and leave recorded messages, other caller can listen to these messages and record new ones- fully configurable via a comfortable web interface.

Wager:

First caller record a message, second caller listen to the message - fully configurable via a comfortable web interface.

SecCheck:

Code checking. Enter a generated code (seen on the web or on received SMS) and gain access - fully configurable via a comfortable web interface.

 

A short description of the IVR servers we are using:

 

Features:

• Automated Audio prompt and Text-to-speech output
• Touch-tone or Voice driven caller input
• Inbound and outbound calls
• State of the art call control including call transfers
• Complete call recording capabilities
• Multilingual Voice Recognition
• Text-to-speech
• Multiparty call conferencing
• UNIX based system
• E1, T1, ISDN, SIP, H323 and SS7 telephony support
• Web-based DaoWeb Application Manager
• Web-based DaoBill Report Manager
• Web-based DaoBill Real-time Logger
• Web-based DaoBill Real-time Debugger
• Application monitoring and alerting
• Server monitoring and alerting
• Multiparty call conferencing
• Fully UNIX based Server

 

Summary of DaoTel IVR Platform advantages:

The DaoTel V4 IVR systems are available today and have been chosen by customers world wide, from global market leaders to small start-ups to bring their voice applications to market. Those enterprises chose the DaoTel IVR systems in large part because it:

• Supports all of the classic features of IVR - audio playback and record, touch-tone entry, multilingual speech recognition, inbound and outbound call routing, and call center integration.
• Easy integration into existing solutions - re-leveraging these existing investments helps keep your total cost of ownership low and everybody happy.
• Is based entirely on carrier grade equipment - so you can trust the solutions provided.
• Combines these advantages in caller satisfaction, reduced cost, and open extendibility to deliver a return on investment your executives, directors, and shareholders will love.
• With a proven ability to support thousands of ports and millions of calls daily, you can count on the DaoTel IVR platform to handle the most mission critical IVR voice application reliability requirements around.

The DaoTel IVR Platform can be custom configured and priced for your enterprise needs by one of our employees.
For more information or pricing, just use one of the links in the menu at the top of the page to contact them now.

IVR outbound solutions from Daotec include:

Automated voice broadcasting applications:

• Special offers & incentives
• Notification of upcoming events
• New service offerings
• Customer and company updates
• Invitations
• Membership renewals
• Subscription renewals
• Warrantee renewals
• Automated appointment reminders
• Consumer information
• Customer preferences data
• Election polling and reminders to vote
• Petitions and citizen polling
• Customer satisfaction surveys
• Employee benefit surveys
• Market research surveys

0800 (toll free) or 0900 (premium rate) solutions from Daotec include:

Custom-built automated solutions on toll free or premium rate numbers:

• Product Information Lines
• Sweepstakes, Contests and Promotions
• Sampling and Coupon Programs
• Customer Lead Capture/Transcription
• Direct Response Programs
• Custom Call Routing
• Dealer Locators
• Information Lines
• Order Lines
• Account Status/Shipment Tracking
• Sales Force Automation
• Customer Survey Lines
• Employee Testing/Studies
• Market Research
• and many others
   

IVR and Web action - a growing field

Internet Applications

A strongly growing part of our business is the development of IVR to Web applications. Integrating these applications with our IVR capabilities and existing hardware platforms has allowed us to create a new breed of software programs. These applications allow visitors to interact with databases and computer networks without the need to purchase or install any new computer software.

The engine behind this application is fully scalable to allow customization of the many other potential services. Some examples of these services include our payment system DaoPay, live bets via phone, automated information services and other.

Multilingual features
Daotec, as a European company is familiar with many languages - we can translate and record your scripts in over 35 languages.

Digital Voice Recordings
Daotec uses latest digital technology to custom record voice prompts, providing you with the most professional program available. Daotec can also convert existing voice files and load them onto our servers, as well as custom on-hold music or company or promotional information.

Text-to-Speech

DaoTec’s DaoTel system can convert text from a database or outside sources into voice files for callers to listen to.